With significant growth in investments in Artificial Intelligence (AI) technology, its advancement has never been better. It all began decades ago. Although AI is not new, a broad set of powerful technologies are emerging under it – Robotics, Deep Learning, Reinforcement Learning and Facial Recognition are just a few to count. NLP is a branch of computer science and AI that works on the machine's ability to understand human language – on understanding the sentence structure, its meaning, sentiment and the intent behind it. ServiceNow, a platform to automate business processes across enterprises, has recently acquired Parlo for their NLP tech – to bring NLP and understanding into enterprise systems.